Managed Technology
Launch is the start of day-to-day use. We help you maintain your software, manage its technical environment and keep making focused improvements.
Managed systems, tasks, availability and any service levels are agreed in advance. Round-the-clock support is not included by default.
Operations are an ongoing process.
Software keeps changing: dependencies evolve, users raise new questions and infrastructure needs attention. We connect technical operations with focused improvements, within a clearly agreed scope.
Observe
Understand the technical environment
Prioritise
Assess impact and urgency
Improve
Maintain and develop
Verify
Review and document the outcome
Software that can keep working.
We agree which parts of the application will be maintained. This can cover defects, technical dependencies, security updates and smaller improvements. New functionality is explicitly prioritised.
- Maintenance of agreed application components
- Assessment and implementation of updates
- Focused improvements on the backlog
An environment you can operate.
We define which environments, configurations and external services fall within the engagement. Considerations include deployments, access, logging and arrangements for backups and recovery.
- Management of agreed environments
- Release and configuration changes
- Checks of agreed recovery procedures
From a signal to a clear action.
We agree how issues are received, assessed and followed up. Severity, impact and available information determine the appropriate next step within the agreed service level.
- Assessment of technical reports
- Coordination on incidents and causes
- Reporting and prioritisation of follow-up work
An agreed path for reporting issues.
- 01
Report
Share the issue, impact, relevant environment and available information through the agreed channel.
- 02
Assess
We investigate the report and align priority, availability and next steps with the agreed arrangements.
- 03
Follow up
We discuss recovery or a workaround, check the outcome and document any relevant follow-up work.
MAINTAIN / IMPROVE / EVOLVEClear boundaries make operations work.
- Scope
- Which applications, environments and activities are included?
- Availability
- Which channel should be used, and when can issues be raised?
- Service level
- Which priorities, response times and responsibilities are agreed?
- External costs
- Which hosting, licence and other supplier costs apply separately?
The right expertise
for your challenge.
- Your product is live and needs recurring maintenance and technical attention.
- You want a point of contact for agreed application and infrastructure work.
- You want to combine ongoing operations with improvements and further development.
All amounts are indicative and shown in euros. Final pricing depends on scope, complexity, integrations, team composition and delivery requirements. Taxes, any third-party costs and payment terms are specified in the proposal. A plus sign means larger engagements may exceed the stated range.
What will you
make possible?
Tell us about your idea, platform or technical challenge.